Technology is constantly evolving and it is never too late to implement and modernize any size of a medical practice. We have gathered some of the most used and easy-implemented technologies that practitioners can use in their practice.
5 simple technologies to improve your healthcare as a practitioner
It can be complicated to run a practice and you often end up spending time on stuff that doesn’t make the actual difference for your clients. Not all practitioners have a PA which makes the administrative duties overwhelming for some.
Having a streamlined practice will improve the overall quality of the client experience and most importantly the client care. And happy clients might lead to referrals.
1. Virtual Appointments
Virtual video appointments is a fast, cost-effective and convenient way for the practitioners to consult with their clients.
Some clients might be struggling to make appointments due to many various reasons, and by providing them with the option of a virtual visit might very well be a preferable option for both parts.
There are a lot of free services for this, e.g. Skype, Google Hangouts and Zoom.
2. Self-Scheduling and online booking
As of today, more than 50% of appointments booked online are from new clients. Most consumers are already used to interacting with simple booking platforms, so why not give your clients this option as well?
By integrating with your own or your practitioner’s calendars, the clients can easily pick an open consultation time without any need of direct communication.
3. Automated consultation reminders and follow up emails
A missed consultation can end up costing your practice several hundred dollars. Also, communicating with clients can often be a long process with several follow up emails before getting the information needed. One easy and helpful way of saving time is to use automated consultation reminders via email or SMS and also set up an automatic follow up system for invoice processing.
These automations amongst many other features can be managed through a CRM system. These often cost a monthly fee but will most likely save you the money worth in time saved. We can recommend Bitrix24, PatientPop or PlanPlus Online.
4. Record your virtual and in-office consultations
It’s not always possible as a client to follow all the advice or remembering every word said during the consultations. Therefore it can be very helpful for the clients if their consultations are recorded and available after each consultation.
Many types of audio recorders are suitable for this, just make sure to use a platform that is HIPAA compliant for client information safety.
5. Make digital forms for your clients to fill out from home
It can be very time saving to have your clients fill out intake forms whenever it fits them. This can also be done via a tablet in the waiting room as well.
This way you will quickly achieve a paper-free office, and easily found information for the following client course.
The digital forms are available through tons of services, you just have to make sure the provider is HIPAA compliant.
It might seem like a big task to implement these suggestions – but it really doesn’t have to be! Most CRM systems manage all these things all together, so don’t be afraid to book a meeting with a CRM consultant and see if one service can fit all your needs in one platform.
The easier and more streamlined the process is for your clients the more professional you appear and every technology jump you take will ultimately help grow your practice.
- Parish, T., Ratnaraj, M., Ahmed T.J. Virtual clinics in the present – a predictor for the future? 2019
- Blaszkiweicz, S. [RESEARCH] Online booking options can get you more clients. 2018
- Gardner, M.R., Jenkins, S.M., O’Neil, D.A., Wood, D.L., Spurrier, B.R., Pruthi, S. Perceptions of Video-Based Appointments from the Patient’s Home: A Patient Survey. 2015